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Program Partner: Arcwood Benefits Consulting

Already Enrolled

Welcome to Your Member Resource Hub

Understand your benefits, set up your tools, and know where to go when you need care.

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Your Post-Enrollment Journey

You're enrolled — now let's get you ready to use your benefits

Quick Help

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Tap a topic and we'll take you straight to it, or chat with us for anything else.

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Chat with our team for quick answers about your coverage, tools, or next steps.

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Step 2 of 4

Understanding Your Benefits

Start here to understand your plan design and set up the tools you'll need, so you're ready to use your coverage from day one.

Step 3 of 4

Set Up & Manage Your Tools

Complete these in order to get fully set up — start with the platform overview, then set up the member portal, find a provider, and activate telehealth.

Step 4 of 4

Forms, Documents & Compliance

Submit required forms and keep your compliance notices on file. Your employees may need access to some of these documents.

This guide is not an all-inclusive list of every federal or state requirement that may apply to your company or benefit plans. It is primarily focused on your self-funded medical plan. Your responsibilities may vary depending on your plan design, plan year, state, vendors, TPA, pharmacy benefit manager (PBM), and other factors. Some requirements may be handled by your TPA, carrier, PBM or another service provider — do not assume a requirement is being handled without confirming it. Even when a third party performs a filing or administrative function, the employer/plan sponsor may still have legal responsibility for making sure the requirement is satisfied. Triad handles the items specifically identified below as part of its compliance services. If you offer dental, vision, life, disability, accident, critical illness, HSA, FSA or other ancillary benefits, additional requirements may apply that are not included on this page.

Compliance is a shared responsibility. Triad handles the compliance services included in your agreement, but the employer remains responsible for providing accurate information, reviewing documents, making required payments, distributing notices when applicable, and notifying Triad or the appropriate vendor of changes to the plan or workforce. This guide is intended as an educational resource and is not legal or tax advice. If you have questions about whether a specific requirement applies to your company, please contact your Arcwood Benefits Consulting representative.

Know Where to Go for Care

Use the right care setting for the situation, and reach out when you need help.

Telehealth

Virtual urgent care

No-cost virtual urgent care and talk therapy are included through your telehealth benefit.

Medical

In-network provider

Search the nationwide PPO network before scheduling to keep costs in network.

Pharmacy

Prescriptions

Use the pharmacy savings program and pricing tool before filling a prescription.